CLIENT-SIDE FACILITIES MANAGEMENT

We manage your facilities management providers on your behalf, protecting the interests of the owner and holding service providers accountable for delivery.

Appointing a facilities management contractor is only the beginning.

• Contracts must be managed.
• Maintenance must be verified.
• KPIs must be measured.
• Quotations must be challenged.
• Budgets must be controlled.
• Assets must be protected.
• Compliance must be monitored.

Palladium Alpha performs this management function on behalf of the client.

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WE REPRESENT THE OWNER

Our role is not simply to process information supplied by contractors.

We independently assess whether the services being paid for are being delivered correctly and whether the assets under their care are being properly maintained.

Our management services can include:

• Day-to-day facilities management
• FM contractor supervision
• PPM monitoring and verification
• Reactive maintenance management
• Specialist contractor management
• SLA and KPI monitoring
• Contractor meetings and performance reviews
• Quotation and variation review
• Utilities and energy management
• Health, safety and compliance monitoring
• Budget management
• Invoice verification
• Asset information management
• Lifecycle planning
• Capital works planning
• Emergency preparedness
• Management reporting

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CONTRACTOR PERFORMANCE

A completed work order does not necessarily mean that maintenance has been completed correctly.

Where appropriate, Palladium Alpha undertakes physical inspections, audits maintenance records, reviews maintenance methodology and verifies asset condition.

We compare actual delivery against contract requirements, agreed SLAs and KPIs, manufacturer requirements, maintenance schedules, asset condition and good engineering practice.

Where performance falls short, we identify the issue and manage the corrective action.

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PROCUREMENT & CONTRACT MANAGEMENT

The quality of an FM operation is often determined before mobilisation begins.

Palladium Alpha can support or lead the complete procurement process, including:

• Scope development
• Asset verification
• Tender documentation
• Bidder qualification
• Bid evaluation
• Technical clarification
• Commercial comparison
• Contract negotiation support
• Mobilisation
• KPI development
• Performance management
• Contract renewal and retendering
• Our objective is not simply to achieve the lowest tender price.

It is to establish the right scope, commercial model and performance framework for the property.

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BETTER MANAGEMENT INFORMATION

Owners should not need to interpret hundreds of work orders to understand whether their property is being managed properly.

Our reporting focuses on what matters:

• Asset condition
• Operational risk
• Contractor performance
• Compliance
• Expenditure
• Energy and utilities
• Outstanding actions
• Lifecycle exposure
• Capital requirements
• Decisions required from the client

We turn facilities information into management information.