CLIENT-SIDE FACILITIES MANAGEMENT

We manage your facilities management providers on your behalf, protecting the interests of the owner and holding service providers accountable for delivery.

Appointing a facilities management contractor is only the beginning.

Contracts must be managed.

Maintenance must be verified.

KPIs must be measured.

Quotations must be challenged.

Budgets must be controlled.

Assets must be protected.

Compliance must be monitored.

Palladium Alpha performs this management function on behalf of the client.

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WE REPRESENT THE OWNER

Our role is not simply to process information supplied by contractors.

We independently assess whether the services being paid for are being delivered correctly and whether the assets under their care are being properly maintained.

Our facilities management services can include:

Day-to-day facilities management

FM contractor supervision

PPM monitoring and verification

Reactive maintenance management

Specialist contractor management

SLA and KPI monitoring

Contractor meetings and performance reviews

Quotation and variation review

Utilities and energy management

Health, safety and compliance monitoring

Budget management

Invoice verification

Asset information management

Lifecycle planning

Capital works planning

Emergency preparedness

Management reporting

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CONTRACTOR PERFORMANCE

A completed work order does not necessarily mean that maintenance has been completed correctly.

Where appropriate, Palladium Alpha undertakes physical inspections, audits maintenance records, reviews maintenance methodology and verifies asset condition.

We compare actual delivery against contract requirements, agreed SLAs and KPIs, manufacturer requirements, maintenance schedules, asset condition and good engineering practice.

Where performance falls short, we identify the issue and manage the corrective action.

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PROCUREMENT & CONTRACT MANAGEMENT

The quality of an FM operation is often determined before mobilisation begins.

Palladium Alpha can support or lead the complete procurement process, including:

Scope development

Asset verification

Tender documentation

Bidder qualification

Bid evaluation

Technical clarification

Commercial comparison

Contract negotiation support

Mobilisation

KPI development

Performance management

Contract renewal and retendering

Our objective is not simply to achieve the lowest tender price.

It is to establish the right scope, commercial model and performance framework for the property.

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BETTER MANAGEMENT INFORMATION

Owners should not need to interpret hundreds of work orders to understand whether their property is being managed properly.

Our reporting focuses on what matters:

Asset condition

Operational risk

Contractor performance

Compliance

Expenditure

Energy and utilities

Outstanding actions

Lifecycle exposure

Capital requirements

Decisions required from the client

We turn facilities information into management information.

DISCUSS YOUR FACILITIES MANAGEMENT REQUIREMENTS